I never believed in the myth of hyper-personalization. As tempting as it may sound, you cannot tailor a product or story for every single individual.
Marketing needs structure and orientation. And this is precisely where our market-leading segmentation approach comes into play.
At Swisscom, not only was the brand architecture revised based on the segments, but an entirely new shop concept was also developed.
Raiffeisen created sustainable investment products with the help of segments that really fit the needs of customers.
And at Edelweiss, segmentation became a creative playground: from the Been-there-done-that campaign to Edelweiss coffee right at the airport.
Since 2009, I have been supporting companies in better understanding their target groups and implementing these insights in very concrete ways. Smart segments are not a theoretical model but help make better decisions: in the product, in marketing, and in communication.